Legal Information

Terms of Service & Business Agreement

When you engage with InnovateTechFlow for testing process improvement services, you're entering into a professional partnership built on mutual respect and clear expectations. Our terms outline how we work together to enhance your software testing capabilities.

Service Delivery Framework

Project timelines are established collaboratively and may adjust based on technical complexity

Testing improvements are implemented incrementally with regular progress reviews

Client feedback integration periods allow for refinement and optimization

Documentation and knowledge transfer ensure sustainable improvements

Professional Responsibilities

We maintain confidentiality of all client systems and business information

Honest assessment of current testing processes before recommending changes

Regular communication about project progress and any challenges encountered

Post-implementation support during transition periods

Payment terms are structured around project milestones, and we believe in earning trust through demonstrated value. If something isn't working as expected, we address it directly rather than hiding behind fine print.

Data Protection & Privacy

Your testing data, system configurations, and business processes remain strictly confidential. We don't share client information with third parties, and our team members sign comprehensive non-disclosure agreements before working on any project.

Test data is handled according to industry security standards

Access credentials are managed through secure, auditable systems

Client information is never used for marketing without explicit permission

Data retention policies ensure information is purged when no longer needed

Intellectual Property & Deliverables

Custom testing frameworks, documentation, and process improvements created specifically for your project belong to you. We retain rights to general methodologies and non-specific knowledge that helps us serve other clients better.

Custom test automation scripts become your property upon project completion

Process documentation and training materials transfer to client ownership

General testing methodologies remain part of our service toolkit

Any pre-existing tools or frameworks are clearly identified upfront

We're based in Thailand and operate under Thai business law, but we work with international clients regularly. Time zone differences actually work in our favor for many testing scenarios - we can run overnight test suites while your team focuses on development during your business hours.

Limitation of Liability & Realistic Expectations

Testing process improvements reduce bugs and increase efficiency, but software development inherently involves risks. We work to minimize those risks through better processes, not eliminate them entirely.

Our liability is limited to the value of services provided for specific projects

We don't guarantee zero defects - that's not realistic in software development

Process improvements show results over time, not immediately

Client implementation of recommendations affects final outcomes

These terms update occasionally as our services evolve. We notify existing clients about significant changes and discuss how they might affect ongoing projects. New terms apply to future work, not retroactively to current engagements.

Questions About Our Policies?

Legal documents can be confusing. If you need clarification about any of these terms, just ask. We're happy to explain how our policies work in practice.

Contact us: info@innovate-techflow.com
Office: Market Floor 3 Mali Place Mae Hia, Mueang Chiang Mai District, 50100, Thailand
Phone: +66 53 234 189

Last updated: January 15, 2025