Contact and Business Information

When you reach out to us or work with our team, we collect:

• Your name, email address, and phone number
• Company name, job title, and business address
• Communication preferences and language settings
• Project requirements and technical specifications
• Meeting notes and consultation records

Technical and Project Data

During our testing process improvement work, we may access:

• Software testing workflows and documentation
• Performance metrics and quality assurance data
• System configurations relevant to testing processes
• Bug reports and testing results (anonymized when possible)
• Process improvement recommendations and implementation records

Primary Business Purposes

We use your information to deliver the testing process improvement services you've requested:

• Analyzing current testing workflows and identifying improvement opportunities
• Developing customized testing strategies for your specific needs
• Providing ongoing support and consultation throughout implementation
• Creating reports and documentation about process improvements
• Scheduling meetings, training sessions, and follow-up consultations

Communication and Support

We also use your contact information to:

• Respond to your questions and provide technical support
• Send project updates and important service notifications
• Share relevant industry insights that might benefit your testing processes
• Invite you to educational workshops or training sessions (you can opt out anytime)

When We Share Information

We keep your information confidential, but there are specific situations where we may share it:

What We Don't Share

We never sell your personal information to third parties. We don't share your data with marketing companies, and we don't use your information for advertising purposes outside of our direct business relationship.

How We Protect Your Information

We use several layers of security to protect your data:

• Encrypted data transmission using TLS 1.3 for all communications
• Secure cloud storage with encryption at rest and in transit
• Regular security audits and vulnerability assessments
• Access controls that limit who can view your information
• Regular backups stored in secure, geographically distributed locations
• Employee training on data handling and confidentiality procedures

Physical and Administrative Safeguards

Our office in Chiang Mai follows strict security protocols. Only authorized team members have access to client information, and all employees sign confidentiality agreements. We regularly review and update our security practices to stay current with best practices.

What You Can Do With Your Data

You have several rights regarding your personal information:

• Access: Request a copy of all personal information we have about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request that we delete your personal information (with some exceptions)
• Portability: Get your data in a format you can transfer to another service
• Restriction: Ask us to limit how we use your information
• Objection: Object to certain uses of your information

How to Exercise Your Rights

To make any of these requests, simply email us at info@innovate-techflow.com with "Privacy Request" in the subject line. We'll respond within 30 days and walk you through the process. You don't need to provide a reason for most requests.

Communication Preferences

You can opt out of non-essential communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Essential communications (like project updates or security notifications) will continue until your project is complete.

How Long We Keep Your Information

We retain different types of information for different periods:

• Active Projects: Throughout the project duration plus 2 years for support purposes
• Contact Information: Until you request deletion or opt out of communications
• Financial Records: 7 years as required by Thai accounting regulations
• Technical Documentation: 3 years to support ongoing improvements and troubleshooting
• Communication Records: 2 years for quality assurance and support purposes

Automatic Deletion

We automatically review and delete information that's no longer needed. You'll receive a notification before we delete project-related information in case you want to request a copy for your records.

Where Your Data Goes

InnovateTechFlow is based in Thailand, and we primarily store data within Thailand and the Asia-Pacific region. However, some of our service providers may process data in other countries:

• Cloud hosting services may store backups in multiple geographic regions
• Email and communication platforms may process data in various countries
• Analytics services may aggregate data across international servers

Transfer Safeguards

When we transfer data internationally, we ensure adequate protection through:

• Contracts with service providers that require equivalent data protection
• Regular audits of international service providers
• Encryption during all data transfers
• Compliance with applicable international data protection frameworks

How Our Website Works

Our website uses minimal data collection to function properly:

• Essential cookies: Required for basic website functionality and security
• Analytics cookies: Help us understand how visitors use our site (anonymous data)
• Form data: Information you provide through contact forms or consultation requests
• Session data: Temporary information that helps the site work during your visit

Managing Website Data

You can control cookies through your browser settings. Disabling cookies might affect some website functionality, but won't prevent you from contacting us or learning about our services.

When Things Change

We review this privacy policy regularly and update it when necessary. Changes might happen because of:

• New services or features we offer
• Changes in privacy laws or regulations
• Updates to our security practices
• Feedback from clients about clarity or completeness

How You'll Know About Changes

We'll notify you of significant changes by email and post the updated policy on our website. For minor clarifications or administrative updates, we'll update the "Last Updated" date at the top of this page.